Retention Specialist – Customer Care & Churn Reduction

Brookson Group - (A People2.0 Company) warrington Posted 29 Sep 2026 Closing: 29 Oct 2026

Permanent

Competitive

Job Description & Overview

A leading contractor services provider is seeking a Retentions Advisor to retain customers expressing dissatisfaction. Responsibilities include investigating grievances, understanding customer needs, and maintaining service knowledge. Ideal candidates will have minimum 12 months of retention experience, strong communication skills, and be highly organized. The position is full-time with a salary up to £26,000 and various benefits including pension contributions and annual leave.
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