Product Owner (Community)

• As Product Owner, Community, you’ll lead the product backlog and delivery roadmap for the Trailblazer Community out of our Dublin office, partnering with business and technical stakeholders to turn strategy into working Salesforce solutions
• You’ll be the connective tissue between stakeholder needs and delivery teams, shaping features that directly improve how Trailblazers experience the community
• Own the product backlog, roadmap, and feature priorities for Trailblazer Community initiatives, translating stakeholder goals into scalable Salesforce solutions
• Lead discovery — stakeholder interviews, workshops, and process reviews — to validate business objectives and shape clear, outcome-driven requirements
• Break down epics into user stories with clear acceptance criteria, and run backlog refinement, grooming, and sprint planning to keep delivery on track
• Partner with technical teams and QA through solution design, integrations, data migration, and user acceptance testing, then drive adoption and change management once features ship

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

You’re skilled with agile tools (JIRA, Copado, Gearset, or similar) and comfortable facilitating discussions across large business and technical audiences

You hold a Salesforce Admin Certification and have 4+ years leading large technology or transformation projects spanning multiple workstreams, business process re-engineering, integrations, and data migrations

You’ve spent 6+ years as a Business Analyst or Consultant, with 8+ years working hands-on with Salesforce Sales Cloud, Service Cloud, and Account Engagement

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

You’ve configured or administered the Salesforce platform directly, including Experience Cloud, Sales Cloud, or Service Cloud

You hold multiple Salesforce certifications

You’ve supported online communities, digital experience programs, or customer self-service platforms

You’ve worked across Product, Engineering, Operations, and Business teams, with a strong grasp of change management and adoption best practices