CH

Head of Customer Experience & Retention (ERP SaaS, Remote)

Chapman Tate Associates Remote Posted 29 Sep 2026 Closing: 29 Oct 2026
Permanent
Competitive
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Job Description & Overview

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. This role involves managing service levels and customer expectations while ensuring operational excellence in a remote setting. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability to build trusted relationships. This position focuses on customer retention and governance, offering a central role in a growing organization.
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Key Details
  • Date Posted: 29 Sep 2026
  • Location: Remote
  • Employment Type: Permanent
  • Category: Human Resources
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Employer Information
CH
Chapman Tate Associates
Verified Transport Employer

Verified transport and logistics firm operating commercial fleets across the UK network.

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