Resident Liaison Officer

Resident Liaison Officer

Location: King’s Cross

Rate: £18ph

Contract: Temporary, 5–6 months

Fortus Recruitment are currently working with a well-established organisation who are looking for an experienced Resident Liaison Officer to join their team on a temporary basis in King’s Cross.

The role will be supporting a kitchen and bathroom refurbishment programme, working closely with residents, contractors and site teams to ensure works are communicated and delivered smoothly.

Key Responsibilities

Acting as the main point of contact for residents throughout the works

Liaising with residents regarding planned kitchen and bathroom refurbishments

Carrying out resident consultations and pre-start communications

Keeping residents updated on programme, timescales and progress

Arranging access and appointments with residents

Dealing with resident queries, concerns and complaints

Visiting residents on site and maintaining regular communication

Liaising closely with contractors and site teams

Supporting vulnerable residents where required

Maintaining accurate records and updating systems

Escalating issues and ensuring concerns are dealt with promptly

Skills & Experience:

Previous experience working as a Resident Liaison Officer

Experience within social housing, planned maintenance or construction

Kitchen and bathroom refurbishment experience is highly desirable

Excellent communication and customer service skills

Confident dealing with residents, contractors and site teams

Experience handling complaints and difficult situations

Strong organisational and administrative skills

Professional, approachable and proactive manner

Comfortable working on occupied residential properties

If you are an experienced RLO looking for a temporary opportunity in King’s Cross, please get in touch.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

INDTJ