Senior Specialist DesignOps (DD&IT Experience and Adoption)

The DesignOps Senior Specialist is responsible for optimizing and scaling design operations across DD&IT by managing design tools, Figma enterprise operations, licensing, vendor relationships, onboarding, and governance. The role enables designers to deliver consistent, high-quality digital experiences while driving design system adoption, operational excellence, and continuous improvement across the organization.

What you'll do

• Define, implement, and continuously improve DesignOps processes, workflows, governance, and operating models
• Manage the enterprise design tool ecosystem, including access, onboarding, administration, and optimization
• Lead and coordinate enterprise-scale Figma adoption, ensuring governance, security, compliance, and adoption
• Own design tool licensing strategy, utilization, cost optimization, and vendor service management
• Drive adoption and effective use of the enterprise design system across design, product, and engineering teams
• Manage external design vendors and agencies, ensuring delivery quality, compliance, and performance
• Establish onboarding programs, templates, playbooks, and community initiatives to scale design capabilities
• Measure operational effectiveness, identify improvement opportunities, and leverage AI-enabled automation to enhance efficiency

What they're looking for

• Bachelor's degree in Design, Business, IT, Operations, or a related field (or equivalent experience)
• 8+ years of experience in DesignOps, Design Program Management, or similar operational leadership roles
• Proven experience leading enterprise design tool migrations, preferably Figma
• Hands-on experience managing tool licensing, procurement processes, and vendor negotiations
• Strong experience driving design system adoption and operationalization at scale