Customer Service Advisor

Oakley Recruitment is working in partnership with an expanding organisation based in Birmingham.

This is an excellent opportunity to join the team as a Customer Service Advisor on a full-time permanent basis

Culture and Environment

Our client is a fast-growing B2B organisation with a vibrant, collaborative, and ambitious culture. The team is passionate about innovation, continuous improvement, and working together to achieve big goals. They value individuals who are proactive, curious, and unafraid to challenge the status quo in pursuit of better ways of doing things.

Personality

Our client is seeking a motivated and customer-focused individual with strong verbal and written communication skills. The ideal candidate will have excellent attention to detail and the ability to manage tasks accurately in a fast-paced environment.

You will be highly organised, with effective time-management skills, and confident in learning new systems quickly.

Reward

• Monday–Friday, 9:00 am – 5:30 pm
• 25 days holiday plus bank holidays
• Death in Service at 4 times annual basic salary
• Pension after a 3-month probation period
• Hybrid working available after 6 months’ probation

Job Role:

• Making and receiving calls to schedule bookings
• Accurately inputting and updating information onto internal database
• Communicating clearly with customers, clients, and internal teams
• Prioritising tasks and managing workload efficiently
• Maintaining a high level of professionalism and customer service
• Following internal processes and guidelines

Skills and experience:

• Previous experience in a customer service based role
• Preferably someone who has previous telephone or office based experience
• Strong communication skills
• Good attention to detail
• Ability to learn new systems quickly
• Organisational and time-management skills

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process