Call Handler

Call Handler – Social Housing

Location: Crawley

Monday – Friday | 08:00–17:00

£12.80 per hour excluding holiday pay | £14.43 per hour including holiday pay

£17.00 per hour Umbrella

Temp-to-Perm Opportunity

We are currently recruiting for a Call Handler to join a busy repairs and maintenance team within the social housing sector.

This is a great opportunity for someone with strong customer service and communication skills who is confident handling a high volume of calls and enjoys helping customers resolve their queries.

Key Responsibilities

Handling a high volume of inbound calls from residents and customers

Dealing with repairs and maintenance enquiries

Logging and updating customer information accurately

Booking and arranging repairs appointments

Liaising with residents, operatives and contractors

Handling queries and resolving issues professionally

Providing excellent customer service at all times

Updating internal systems and maintaining accurate records

About You

Previous Call Handler, Customer Service or Contact Centre experience

Strong communication and telephone skills

Confident dealing with customers and resolving queries

Good administration and organisational skills

Able to work in a busy, fast-paced environment

Previous social housing, repairs or maintenance experience is desirable

What's on Offer:

Monday – Friday, 08:00–17:00

£12.80 per hour + holiday pay

£14.43 per hour including holiday pay

£17.00 per hour Umbrella

Temp-to-perm opportunity

Full-time office-based role

Immediate start / interviews available

If you're an experienced Call Handler looking for your next opportunity, apply today