Fulfilment Manager

NEW VACANCY! (SC3708)

FULFILMENT MANAGER

YORK / WETHERBY

SALARY £COMPETITIVE (Depending on Experience) + Pension + Employee Assistance App with Rewards and Benefits + 21 Days Holiday plus 8 Bank Holidays, increasing by 1 Day Per Year up to 26 Days

We are currently recruiting for an experienced Fulfilment Manager to join an established and growing production and fulfilment operation in North Yorkshire.

This is an excellent opportunity for someone with a background in fulfilment, warehousing, distribution or logistics who is looking to take ownership of a busy operation and play a key role in improving efficiency, accuracy and service levels. The business is open to candidates from a general warehouse or distribution background, provided you have the leadership, organisational and operational skills required to manage a fast-moving fulfilment function.

Reporting directly to the Production Manager, you will take responsibility for the end-to-end fulfilment process, from receiving and processing orders through to picking, packing, inventory control and shipping preparation. You will lead a team of 4 Fulfilment Assistants, ensuring the department operates efficiently, safely and accurately while meeting customer expectations and agreed SLAs.

Key Responsibilities

Oversee the day-to-day fulfilment operation, including order processing, picking, packing and shipping preparation.

Lead, manage and motivate a team of Fulfilment Assistants.

Manage workload and resources effectively to ensure deadlines and service levels are achieved.

Take responsibility for inventory control, stock accuracy and order tracking.

Use the company's MIS and warehouse systems to monitor and improve operational performance.

Develop and maintain effective processes and standard operating procedures across the fulfilment operation.

Monitor productivity, accuracy and SLAs, providing clear and actionable updates to senior management.

Identify bottlenecks and implement practical improvements to workflow and efficiency.

Work closely with production, warehouse, suppliers, manufacturers and carriers to ensure orders are delivered accurately and on time.

Ensure high standards of quality are maintained throughout the fulfilment process.

Promote a strong health and safety culture and ensure relevant procedures are followed.

Support ISO 9001 and ISO 14001 quality and environmental standards.

Train, develop and support team members to maximise performance and accuracy.

Deal with day-to-day employee issues and escalate HR matters where appropriate.

Contribute to continuous improvement and the implementation of new systems, processes and digital tools.

Identify opportunities for automation and improved ways of working.

Attend relevant departmental meetings and contribute to wider operational improvement projectsWe are looking for an organised, hands-on and commercially aware operational professional who enjoys taking ownership and getting things done.

To apply for the role please send a copy of your CV