Scheduler / Repairs Planner

Scheduler / Repairs Planner

Salary: £26,000 to £30,000

Type: Permanent

Hours: Full-time, office based

I’m working with an established property maintenance business looking to add a Scheduler / Repairs Planner to its operational team.

This is a busy office based position where you’ll be responsible for organising works, booking appointments and helping keep day to day maintenance activity running smoothly.

You’ll spend a lot of your time speaking with residents, operatives and internal teams, so this would suit somebody who is comfortable on the phone, organised and able to keep on top of a changing workload.

Previous experience within social housing, property maintenance, construction or a similar service led environment would be ideal, although the most important thing is that you are confident dealing with people and can stay organised when things get busy.

What you’ll be doing

Booking repair and maintenance appointments

Working with SOR codes as part of the repairs process

Scheduling operatives and coordinating daily workloads

Speaking with tenants and residents over the phone

Rearranging appointments when priorities change

Updating job information and keeping records accurate

Liaising with engineers, tradespeople and operational teams

Helping resolve scheduling clashes and missed appointments

Supporting urgent and reactive works

Keeping customers updated on appointment times and changes

What we’re looking for

You’ll need previous experience within a busy repairs, maintenance, social housing, property services or similar 

The key

requirements for this role are

Experience planning or scheduling responsive repairs

Good working knowledge of SOR codes and how they are used within repairs and maintenance

Experience managing a high volume of jobs and changing priorities

Experience coordinating operatives and/or subcontractors

Comfortable dealing with follow on works, remedials and job updates

Confident communicating with customers and residents, including vulnerable residents

Comfortable handling a high volume of calls and enquiries

Able to prioritise emergency and urgent repairs alongside planned workloads

Strong organisational skills and the ability to keep accurate records

Comfortable using job management, scheduling or repairs systems

Confident using Microsoft Office

Able to remain calm and make sensible decisions when plans change at short notice

Comfortable working full time from the office

Experience within social housing would be highly advantageous, particularly if you have worked within a responsive repairs contract working within a contractor or subcontractor led repairs.

The opportunity

This would suit somebody looking for a stable, permanent role within a busy property maintenance environment.

You’ll be joining an established operational team and will have the opportunity to build experience across scheduling, repairs coordination and customer service.

This is a fully office based position, so applicants must be comfortable commuting into the office on a full time basis.

If you’re currently working as a Scheduler, Repairs Planner, Works Coordinator, Maintenance Coordinator, Service Coordinator, Customer Service Coordinator or Planning Administrator, I’d be keen to hear from you.

Apply with your CV or get in touch for a confidential conversation.

Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation