AOG Operations Coordinator

<p class="text-muted mb-3">Our client, an industry leading organisation which provides award winning, time critical freight forwarding & logistics solutions, are recruiting for an AOG Operations Coordinator to be based at offices in the London Heathrow area.</p>

<p class="text-muted mb-3">Working Hours: 4 on / 4 off, shift pattern: (Apply online only)</p>

<p class="text-muted mb-3">On offer:</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>An opportunity to join an award-winning organisation known as a leader within the field of aerospace logistics</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Genuine opportunities to grow within the business with a clear path to team leadership and supported by an award-winning team</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Opportunity to grow expertise through ongoing coaching, training and development sessions</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>An attractive salary of £39K which includes £2,100 shift allowance</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Healthcare Cash Plan, including dental and vision</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Incremental holidays based on length of service, with an additional day off for your birthday</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Contributory pension scheme</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Life assurance</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Free onsite parking</span></li>

</ul>

<p class="text-muted mb-3">Main Purpose of the Role:</p>

<p class="text-muted mb-3">The AOG Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import / export process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.</p>

<p class="text-muted mb-3">Duties and Responsibilities:</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance</span></li>

</ul>

<h5 class="fw-bold text-success mt-4 mb-3">requirements.</h5>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Ensure compliance with all statutory aviation</span></li>

</ul>

<h5 class="fw-bold text-success mt-4 mb-3">requirements, health and safety policies, and the company’s Quality Management System.</h5>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.</span></li>

</ul>

<p class="text-muted mb-3">To be Considered:</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Proven experience in AOG / Import / Export</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Thrives in a fast-paced, customer-driven environment.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Has strong organisational, communication, and problem-solving skills.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Demonstrates a solid understanding of UK customs law and procedures.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Ideally has Dangerous Goods compliance certification.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Can work independently, using their initiative to assess data and propose solutions.</span></li>

</ul>

<p class="text-muted mb-3">For more details contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry</p>