Application & Support Engineer

We are looking for an enthusiastic and technically minded Application & Support Engineer to join our growing team in Hitchin. This is an excellent opportunity for someone with early-career experience in Building Management Systems (BMS), SCADA or control systems who is looking to develop their expertise in a customer-facing technical role.

You will work closely with experienced engineers and international teams, receiving structured mentoring and training before progressing into a role that combines technical support, consultancy, customer training, commissioning support and pre-sales activities.

• Provide technical support to customers via telephone, remote access and occasional site visits.
• Deliver user training and technical workshops to customers and stakeholders.
• Support commissioning, integration and implementation activities.
• Assist customers with troubleshooting, diagnostics and issue resolution.
• Participate in technical consultancy activities during customer projects.
• Support the sales function through technical demonstrations and proof-of-concept activities.
• Work collaboratively with engineering and product development teams to test and validate software releases.
• Produce and maintain technical documentation, user guides and knowledge articles.
• Build and maintain strong working relationships with customers and internal stakeholders.
• Contribute to continuous improvement initiatives and best practice development.

• Degree, Apprenticeship or equivalent qualification in:
  • Control Systems Engineering
  • Automation Engineering
  • Mechatronics
  • Electrical Engineering
  • Building Services Engineering