Customer Success Manager at Agentic Commerce Marketing Platform

Opportunity to drive new levels of performance and customer satisfaction with an agentic marketing platform trusted by top global brands.

The Company

• Agentic commerce marketing SaaS
• 100% growth year-on-year for the last 5 years
• Global offices
• Working with the world’s biggest brands
• Valued at approx. $1billion
• Industry-leading agentic commerce platform
• Partnerships with the likes of Amazon, Walmart, Target and many more

The Role

• Lead tactical support and best practice across retail media advertising strategies
• Drive optimum platform usage through training and regular performance review
• Run effective discovery to understand each client’s advertising objectives, using product and engagement data to optimise future performance
• Nurture client relationships and identify growth opportunities within the account
• Use AI to optimise your workflow, prioritise your duties and balance a high-touch approach with more strategic accounts

Required Skills & Experience

• Hands-on digital marketing experience across Retail Media and/or SEM or Paid Social or Programmatic
• Customer success or account management experience within digital marketing
• Experience or strong willingness to utilise AI tools to organise and automate client prep, communication and documentation
• Comfortable presenting to internal and external stakeholders, with strong written and verbal communication skills, and an analytical mindset