Business Performance Manager

<p class="text-muted mb-3">Business Performance Manager</p>

<p class="text-muted mb-3">Southampton</p>

<p class="text-muted mb-3">£48,000 – £58,000 per annum</p>

<p class="text-muted mb-3">Do you have experience driving performance in a fast-paced warehouse, logistics or fulfilment environment Are you highly analytical, KPI-driven, and confident using Warehouse Management System data, ideally Blue Yonder, to identify practical ways to improve productivity and performance</p>

<p class="text-muted mb-3">We are looking for a proactive and data-driven Business Performance Manager to join our team at DIL’s Southampton warehouse.</p>

<p class="text-muted mb-3">This role will play a key part in driving productivity, accuracy and cost-to-serve improvements across our AEO-accredited, customs bonded warehouse, by owning our KPI framework end-to-end from defining and monitoring measures through to identifying gaps and driving clear, measurable action.</p>

<p class="text-muted mb-3">Working closely with the Head of Operations and Systems and wider stakeholders across Finance and Senior Leadership, you will turn data and insight into action, challenge performance where required, and hold shift management accountable for delivering sustainable improvements across the warehouse.</p>

<p class="text-muted mb-3">Your</p>

<h5 class="fw-bold text-success mt-4 mb-3">key responsibilities will be to</h5>

<p class="text-muted mb-3">Define, track, and report on warehouse KPIs including productivity, accuracy, on-time despatch, cost per unit, labour efficiency, and service performance.</p>

<p class="text-muted mb-3">Review how our Blue Yonder Warehouse Management System is currently configured and used and identify practical ways to use its data and functionality to drive productivity and performance improvement.</p>

<p class="text-muted mb-3">Work with the Head of Operations and Head of Finance to ensure all operational KPIs are clearly aligned to budget, cost-to-serve, and wider business objectives.</p>

<p class="text-muted mb-3">Build and maintain performance dashboards and reporting that give clear, timely visibility of performance against target and budget.</p>

<p class="text-muted mb-3">Translate budget and P&L targets into practical, day-to-day operational KPIs that shift management and teams can understand and act on.</p>

<p class="text-muted mb-3">Identify performance gaps and root causes quickly, using data and operational insight to determine the right corrective action.</p>

<p class="text-muted mb-3">Lead structured performance reviews with shift management, challenging underperformance, agreeing actions, and ensuring they are completed to timescale.</p>

<p class="text-muted mb-3">Hold individuals and teams accountable for delivering agreed performance standards, having direct, constructive conversations where required.</p>

<p class="text-muted mb-3">Lead continuous improvement initiatives that eliminate waste, reduce errors, and make processes quicker and easier to execute.</p>

<p class="text-muted mb-3">Monitor labour and operational costs against budget, identifying and escalating variances early and recommending corrective action.</p>

<p class="text-muted mb-3">Build effective relationships with Finance, Senior Leadership, and Operations to ensure performance priorities are understood and aligned.</p>

<p class="text-muted mb-3">Provide clear, concise performance updates, highlighting results, risks, trends, and improvement actions.</p>

<p class="text-muted mb-3">Ensure compliance with health, safety, and company operating procedures.</p>

<p class="text-muted mb-3">The ideal candidate will have:</p>

<p class="text-muted mb-3">A proven track record driving performance in a fast-paced warehouse, logistics or fulfilment environment – ideally in a role focused specifically on KPIs, performance management, or continuous improvement, rather than general operations.</p>

<p class="text-muted mb-3">Essential: Hands-on, advanced working knowledge of Warehouse Management Systems (WMS), specifically Blue Yonder, with the ability to use system data and functionality to drive and support operational performance decisions.</p>

<p class="text-muted mb-3">A highly analytical, data-literate approach, with a proven ability to set and implement KPI targets and to monitor and manage warehouse productivity rates to deliver measurable improvement.</p>

<p class="text-muted mb-3">A strong grasp of how operational KPIs link to budget and cost-to-serve.</p>

<p class="text-muted mb-3">Confidence in holding individuals and teams accountable for performance, including having direct, constructive conversations when expectations or standards are not met.</p>

<p class="text-muted mb-3">Good problem-solving and decision-making skills.</p>

<p class="text-muted mb-3">Strong communication and interpersonal skills.</p>

<p class="text-muted mb-3">A proven ability to work to tight deadlines and manage competing priorities.</p>

<p class="text-muted mb-3">The ability to respond quickly to changing operational demands and priorities.</p>

<p class="text-muted mb-3">If you are interested in this exciting opportunity and believe you have the appropriate skills and experience, we’d love to hear from you. Please apply today.</p>

<p class="text-muted mb-3">Please note that this vacancy may close early if we receive a high volume of applications. We encourage interested applicants to submit their application promptly to avoid disappointment.</p>

<p class="text-muted mb-3">Benefits:</p>

<p class="text-muted mb-3">25 holiday days per year plus 8 statutory days, increasing to 26 days after two years’ service and 27 days after four years’ service.</p>

<p class="text-muted mb-3">Membership of the Company Group Life Assurance Scheme which is currently three times annual salary.</p>

<p class="text-muted mb-3">The Company operates a Group Personal Pension Plan which complies with current Workplace Pension legislation.</p>

<p class="text-muted mb-3">Enrolment into the Health Shield Cash Plan after successful completion of probation period.</p>

<p class="text-muted mb-3">Free on-site car parking.</p>

<p class="text-muted mb-3">Length of service awards.</p>

<p class="text-muted mb-3">Enhanced maternity / paternity pay with qualifying service.</p>

<p class="text-muted mb-3">Please click apply and</p>

<p class="text-muted mb-3">you will be taken to our careers page to complete your application</p>