Commercial Strategy and Planning Manager

As a member of the Commercial Strategy & Planning team, you will shape and drive strategic initiatives that underpin Amex GBT’s growth, with a focus on SME and customer-obsessed powerplays. You’ll partner with senior leaders across functions to articulate the long-term strategy and deliver executive-level recommendations. You will lead cross-functional projects, embed customer insights, and help redefine the commercial operating model to support software and services leadership. This role offers exposure to senior stakeholders and a fast-paced, transformation-driven environment.

• flexible benefits tailored to country
• health and welfare insurance plans
• retirement programs
• parential leave and adoption support
• wellbeing resources
• travel perks (deals on flights, hotels, etc.) in travel portfolio access to 20k+ courses

• Partner with senior leadership to develop and deliver the organisation's long-term corporate strategy
• Prepare high-quality presentations, recommendations and executive materials for senior leadership and key business stakeholders
• Act as a strategic business partner to departments across the organisation, spanning Marketing, Sales, Customer Success, Strategy, Finance, and Product
• Scope and lead cross-functional strategic projects, collaborating across commercial, operational, and corporate teams
• Influence stakeholders across levels by building relationships in a fast-moving, cross-functional environment
• Embed customer insights and feedback loops into strategy to align offerings with customer expectations
• Help redefine the commercial operating model (people, process, and technology) to support growth in software and services leadership

• 5+ years of experience in commercial strategy, business planning, or go-to-market roles
• Strong commercial acumen with ability to translate analysis into strategic recommendations
• Highly analytical, structured thinker with problem-solving and data-driven decision-making skills
• Experience working with senior stakeholders and influencing cross-functional decisions
• Proven track record driving cross-functional transformation initiatives involving people, process, and technology
• Proactive, self-starting approach with ability to lead fast-moving pieces of work
• Excellent communication and presentation skills to engage from operational teams to executive leadership
• Experience deploying or improving commercial governance frameworks, operating models, and dashboards is a plus
• Familiarity with AI, automation, or digital tools for sales and marketing transformation preferred

• excellent communication
• relationship-building
• proactivity
• analytical capabilities
• strategic planning
• governance frameworks