Head of IT Ops Excellence: ServiceNow, DEX & AI (Hybrid)
Job Description & Overview
Scott-Merrick in London seeks a strategic Head of IT Operational Excellence to elevate the Digital Employee Experience using ServiceNow, DEX monitoring, AI, observability and automation. You will lead a large internal Service Desk, own the ServiceNow stack and drive proactive remediation across a global environment.
The role emphasizes measurable CSAT and MTTR improvements, with hybrid London work and up to 30% bonus. Right to work in the UK is required.
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Key Details
- Date Posted: 26 Oct 2026
- Location: london
- Employment Type: Permanent
- Category: Management & Operations, IT & Technology
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Scott-Merrick
Verified Transport EmployerVerified transport and logistics firm operating commercial fleets across the UK network.
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