Product & Delivery Manager

Location: Hybrid (UK-based – Leicester or within commuting distance)

Reporting to: COO, CareApps Ltd (Empathika)

Collaborates with: CTO, Product Design Lead, QA Lead, and Development Team

About Empathika

Empathika, a flagship product of CareApps Ltd, is an AI-powered healthcare platform designed to transform medication management, communication, and compliance across care homes and domiciliary care. Following a successful launch at the Birmingham Care Show, we are entering an accelerated growth phase, supported by renewed investor commitment and an expanded development capacity.

Role Purpose

To manage the end-to-end delivery of Empathika’s product roadmap — from requirement gathering and backlog prioritisation to sprint delivery and release management — ensuring all deliverables meet client expectations, compliance standards, and commercial timelines.

Key Responsibilities

1. Product Ownership & Requirements Gathering
   • Engage with care home managers, nurses, and partners to collect detailed business and functional requirements.
   • Translate those requirements into user stories, acceptance criteria, and feature specifications.
   • Maintain a living product roadmap aligned with company vision and stakeholder priorities.
2. Delivery Management
   • Oversee day‑to‑day sprint planning, backlog grooming, and progress tracking with the development team.
   • Ensure timely and high‑quality releases through structured sprint reviews and retrospectives.
   • Collaborate closely with QA and engineering to remove blockers and maintain delivery velocity.
3. Stakeholder & Client Communication
   • Act as the UK point of contact for internal stakeholders, clients, and pilot partners.
   • Coordinate demos, UAT feedback sessions, and release notes.
   • Prepare concise product update reports and investor progress summaries.
4. Compliance & Quality
   • Ensure all product features align with UK care sector regulations (CQC, NICE, GDPR, etc.).
   • Work with internal compliance leads to map modules against care frameworks.
5. Documentation & Reporting
   • Maintain clear and up‑to‑date documentation: backlog, sprint reports, and technical notes.
   • Provide structured progress reports to the COO and CTO.

Essential Skills & Experience

• 5+ years in Product Management, Delivery Management, or Business Analysis for SaaS or digital healthcare platforms.
• Proven experience coordinating distributed or cross‑functional development teams.
• Strong understanding of Agile (Scrum/Kanban) principles.
• Familiarity with eMAR, care planning, or healthcare software.
• Excellent communication, documentation, and stakeholder management skills.
• Proficiency in tools such as Jira, Confluence, and Figma.

Desirable

• Background in HealthTech, MedTech, or CareTech (UK market).
• Knowledge of data protection, cybersecurity, and medical compliance standards.
• Technical literacy with APIs, integrations, and UI/UX workflows.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Project Management and Information Technology
• Hospitals and Health Care