Customer Service Administrator

Customer Service Administrator

Location: East Leeds - office based role

Salary: £30,000

Benefits: Outstanding holidays

About the Role

We're looking for a Customer Service Administrator to support daily operations - processing orders, managing customer enquiries, coordinating deliveries, and keeping our systems accurate. You'll be the link between customers, couriers and internal teams, ensuring requests are handled efficiently and communication runs smoothly.

What You'll Be Doing

Responding to customer queries by phone and email, resolving service requests professionally and promptly

Processing and correcting customer, project and partner orders, maintaining accurate records

Liaising with couriers on deliveries, re-deliveries and damage reporting

Managing customer service cases and project queries through to resolution

Chasing deliveries and keeping customers updated

Raising RMAs, processing credits, and submitting courier claims

Maintaining accurate CRM and ERP records

Creating quotations and processing pro-forma payments

What We're Looking For

Strong communication and customer service skills

Experience of working in Manufacturing or FMCG

Good organisational and time management ability

Attention to detail and data accuracy

Competence with CRM and order processing systemsPlease click apply or email (url removed)

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK