Client Success Manager

Overview

Objectway is seeking a Client Success Manager to join the Service Management UK team in London. In the role of Client Success Manager, you will oversee the successful delivery of key clients’ projects, ensuring they are completed on time, within scope and meet the expected quality standards. The purpose of this role is to coordinate efforts across multiple teams, including product delivery, service operations and infrastructure, to ensure smooth execution and effective hand-offs at each project phase.

• Focusing on maintaining customer satisfaction throughout the delivery phase by ensuring the product or solution meets agreed-upon requirements and quality standards.
• Ensuring that service delivery meets contractual obligations, monitoring SLAs and KPIs, and taking corrective actions when necessary.
• Supporting contract management, invoicing, and billing, ensuring transparency and alignment with agreements.
• Managing the delivery process by aligning teams, addressing issues that arise, and ensuring rapid resolution to minimize disruptions.
• Overseeing post-delivery activities, ensuring smooth transitions into operational use and providing support, training, and any follow-up as needed.
• Regularly communicating project progress, risks, and updates to internal stakeholders and clients to ensure alignment with expectations and, if any, to develop mitigation strategies.
• Focusing on the client retention in the long term, increasing business volume through the development of new service activities.

Required Skills

• At least 8+ years’ experience in the activities/role.
• Experience in the UK private banking and/or wealth management sector or Software and/or Consulting companies working for this sector.
• Experience in delivering projects to key accounts and leading multi-disciplinary teams.

Personal Profile

• Ability to manage relationships with key clients and internal stakeholders.
• Strong teamwork skills.
• Exceptional problem-solving skills and ability to deal with complexity and work through challenges with clients.
• Good analytical skills and attention to details.

Contract & Compensation

What We Offer

• A challenging and progressive position within an international work environment.

What's next

Please note that first interviews are mainly held virtually. Second or third stage might be arranged at our premises.

Candidates who are successful in the recruitment process will be asked to consent to a pre-employment screening as part of the final steps.

Privacy

Please read the privacy policy pursuant to Article 13 of the Data Protection Regulation (EU) 2016/679 (GDPR) published on our website

Equality

We are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Seniorities

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting