Complaints Officer

Title - Housing Complaints Officer

Contract Length - 3 Months

Rate - Competitve

We are seeking an experienced Housing Complaints Officer to investigate and resolve resident complaints, ensuring a high-quality and timely service.

Key Responsibilities

Manage Stage 1 and Stage 2 housing complaints from receipt through to resolution.

Investigate complaints thoroughly and provide clear, accurate responses.

Liaise with housing, repairs and other internal teams to resolve issues.

Ensure complaints are handled in line with the Housing Ombudsman Complaint Handling Code.

Keep residents informed throughout the complaints process.

Identify recurring issues and recommend service improvements.

Maintain accurate records and monitor complaint outcomes.

Requirements

Previous experience handling complaints within social housing, local authority or housing association settings.

Strong written and verbal communication skills.

Experience managing complex or sensitive complaints.

Ability to work to deadlines and manage a caseload effectively.

Good knowledge of the Housing Ombudsman and complaints process.

If you're interested please apply above