Credit Controller

Overview

Our client, a leading international insurer, is seeking a proactive and detail-oriented Credit Controller to join their team. This role acts as a vital link between offshore processing teams, underwriters, clients, and brokers—resolving complex queries, maintaining strong relationships, and ensuring smooth operational processes.

Responsibilities

• Manage assigned accounts, ensuring timely premium collection and accurate cash allocation.
• Escalate outstanding debt or cash issues promptly to ensure early resolution.
• Review and reconcile broker statements, raising and resolving queries effectively.
• Identify root causes of high query volumes and collaborate with stakeholders to reduce future issues.
• Develop and maintain process documentation and user guides.
• Ensure accurate data capture to support meaningful MI reporting.
• Analyse processes and data to highlight concerns and propose improvements.

Qualifications

• Strong numeracy, literacy, and analytical skills.
• Customer service experience with excellent communication, negotiation, and influencing ability.
• Proficient in MS Office applications (Excel, Word, PowerPoint).
• Ability to interpret and analyse detailed financial reports.
• Insurance or credit control experience within the Commercial or London Insurance market (advantageous).
• Additional language skills are desirable but not essential.

Benefits

• 30 days annual leave (with option to buy 2 extra days).
• Flexible working arrangements (part-time, job share, compressed hours available).
• Fully funded private medical insurance for employee and family.
• 26 weeks’ paid family leave for all parents.
• Option to work remotely abroad for up to 20 days per year.
• Cycle-to-Work scheme (up to £5,000).
• Commitment to sustainability through net-zero aligned pension investments.
• Additional wellbeing, lifestyle, and professional development support.

Inclusion & Culture

Our client is committed to fostering a diverse and inclusive workplace where all employees feel valued and supported. With dedicated employee networks promoting gender equality, ethnic diversity, disability inclusion, LGBTQ+ representation, and mental health awareness, this is a workplace where individuality is celebrated, and everyone can thrive.

Application Process

If you are a motivated professional who thrives on building strong relationships and ensuring financial accuracy, we encourage you to apply.

Click Apply Now to submit your CV and relevant documents.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance