Customer Resolutions Advisor

Complaints & Customer Retentions Advisor

Are you a natural problem-solver with a talent for turning challenging conversations into positive outcomes? Do you thrive in a fast-paced environment where your communication skills genuinely make a difference? If so, this could be just the opportunity you are looking for !

About the Role

As a Complaints & Customer Retentions Advisor, you’ll be the voice of our business — supporting customers, resolving issues with empathy and accuracy, and protecting customer loyalty. You’ll handle a mix of inbound queries, escalated complaints, and retention conversations, ensuring every customer feels heard, valued, and supported.

Day to day responsibilities :

Managing customer complaints from first contact to resolution

Investigating issues thoroughly and fairly

Delivering clear, confident communication across phone and email

Identifying opportunities to retain customers and rebuild trust

Working closely with internal teams to resolve complex cases

Recording accurate case notes and following compliance processes

Turning negative experiences into positive long-term relationships

What We’re Looking For

Strong communication and active-listening skills

A calm, professional approach — even under pressure

Experience in complaints handling, customer service, or retention (preferred)

Ability to negotiate, influence, and reassure

Problem-solving mindset with excellent attention to detail

Confidence using CRM systems and managing case workflows

What You’ll Receive

Competitive salary of £27-30k DOE

Full training and ongoing development

Supportive team culture

Opportunities for career progression

Company benefits package

Ready to Make an Impact?

If you’re passionate about delivering exceptional customer experiences and you’re motivated by resolving issues and keeping customers loyal, we’d love to hear from you. Apply today