Customer Service Advisor

Position: Customer Service Advisor

Contract Type: Permanent - 40 hours per week

Location: Pall-Ex House, Victoria Road, Ellistown, Coalville, Leicestershire, LE67 1FH

Working hours: Monday to Friday - 09:30 – 18:00 with occasional Saturday mornings on a rota

Salary: £27,539.20

Please note that this is an office-based role.

Why choose Pall-Ex?

Want to work for an award winning, market leading and successful business? We are an ambitious, innovative and growing Pallet Network providing excellent service to our customers. We have an unrelenting focus on being an employer of choice, to ensure our employees love coming to work and enjoy

• competitive pay rates,
• range of useful benefits
• pension
• enhanced annual leave – increased with length of service milestones
• life cover
• supportive employee assistance programs

About the role:

Duties include:

• Handle all calls in a professional manner, offering solutions and options for the customer where applicable
• Respond to all emails and Nexus instant messages in a timely manner
• Daily Reporting to Corporate Customers, communicating any previous day failures or potential issues
• Maintain a high level of service through both professional communication to all parties and via KPI’s
• Working towards and supporting Company goals, values and objectives
• Proactively resolve any potential customer issues
• Monitoring not sent/ghost freight
• Generate bespoke customer KPI reports in line with customer expectations for all Corporate Accounts
• Complaint handling to manage customer expectations and provide efficient solutions

The ideal candidate will have:

• Excellent customer service skills to resolve issues in a timely manner
• Genuine care and ability for problem solving
• Strong organisation and communication skills
• Excellent attention to detail
• Ability to work under pressure
• Good knowledge of Microsoft applications