Customer Service Advisor

Customer Service Advisor

Red Recruitment is hiring a Customer Service Advisor for our client where

you will be responsible for providing excellent customer services in the financial services industry.

You'll be the first point of contact for customers, helping them with any queries they have and ensuring you remain compliant with FCA guidelines.

Benefits and Package for a Customer Service Advisor:

Salary: £12.85 per hour

Hours: Mon-Sun Shifts Between 7am - 11pm

Location: Middlesbrough

Generous Holiday Allowance

Opportunities to grow your career

Potential to go remote after 3 months

Key Responsibilities of a Customer Service Advisor

Handling inbound calls across a range of products

Putting customers first and using sound judgement to find the best solutions

Owning queries from start to finish

Spotting opportunities to improve how they work

Collaborating with the wider Customer Services team

Providing information in line with FCA regulationsKey Skills and Experience of a Customer Service Representative:

A customer-first mindset and creative problem-solving skills

Excellent communication and attention to detail

Strong interpersonal skills and the ability to work independently

Familiarity with Office

Previous experience in delivering exceptional customer service

Previous experience in a financially regulated environment desirableIf you are interested in this position and have the relevant

skills and experience required, please apply now!

Red Recruitment (Agency)