Customer Service Coordinator – Shipping & Logistics

<p class="text-muted mb-3">Time Appointments are working with a successful and growing business in Felixstowe who are looking for an experienced Customer Service Coordinator to join their team.</p>

<p class="text-muted mb-3">You'll be the key point of contact for customers and clients, handling bookings, ensuring information is captured accurately and keeping communication clear and professional from start to finish.</p>

<h5 class="fw-bold text-success mt-4 mb-3">Key Duties & Responsibilities</h5>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Liaising with customers and clients regarding bookings</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Ensuring booking details are captured accurately and within agreed timescales</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Building and maintaining strong relationships with key clients</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Providing a professional and responsive customer service</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Handling customer queries and resolving issues where required</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Working closely with internal teams to ensure customer</span></li>

</ul>

<h5 class="fw-bold text-success mt-4 mb-3">requirements are met</h5>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Maintaining accurate records and ensuring information is kept up to date</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Supporting the wider team to ensure the smooth running of customer accounts</span></li>

</ul>

<p class="text-muted mb-3">Skills & Experience Required:</p>

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<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>A genuine passion for delivering excellent customer service</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Previous experience within Shipping & Logistics is preferred</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Strong written and verbal communication skills</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Excellent interpersonal and relationship-building skills</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>A high level of accuracy and attention to detail</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>The ability to manage multiple priorities in a busy environment</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>A motivated, positive and determined approach</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>The confidence to build strong working relationships with customers and colleagues</span></li>

</ul>

<p class="text-muted mb-3">Customer service is at the heart of this business, and they're looking for someone who genuinely enjoys building relationships, solving problems and making sure customers receive the service they expect.</p>

<p class="text-muted mb-3">This is a great opportunity to join a business that takes pride in its customer service and genuinely values the relationships it builds with its clients.</p>

<p class="text-muted mb-3">If you're an experienced customer service professional with a background in shipping or logistics and are looking for your next challenge, we'd love to hear from you</p>