Customer Service

<p class="text-muted mb-3">Location: High Wycombe, HP12 4HJ</p>

<p class="text-muted mb-3">Salary: £30,000 per annum</p>

<p class="text-muted mb-3">Hours: 41.25 hours per week</p>

<p class="text-muted mb-3">Contract: Full-time, Permanent</p>

<p class="text-muted mb-3">Shifts: Day shifts, with weekend availability required</p>

<p class="text-muted mb-3">Join a Growing and Established Business</p>

<p class="text-muted mb-3">An exciting opportunity has arisen for 3 Customer Service Advisors to join a busy and expanding Sales Office team in High Wycombe.</p>

<p class="text-muted mb-3">This is a fantastic opportunity for someone with previous customer service, office administration or call centre experience who is looking for a long-term career with a growing company.</p>

<p class="text-muted mb-3">Full training will be provided, including training on the specialist products and services.</p>

<p class="text-muted mb-3">The Role</p>

<p class="text-muted mb-3">As a Customer Service Advisor,</p>

<p class="text-muted mb-3">you will be a key point of contact for customers, handling enquiries via telephone and email and ensuring orders and installation</p>

<h5 class="fw-bold text-success mt-4 mb-3">requirements are processed accurately and efficiently.</h5>

<p class="text-muted mb-3">Your responsibilities will include:</p>

<p class="text-muted mb-3">Responding to customer enquiries by telephone and email.</p>

<p class="text-muted mb-3">Identifying customer</p>

<h5 class="fw-bold text-success mt-4 mb-3">requirements and preparing quotations.</h5>

<p class="text-muted mb-3">Processing customer orders and booking installation jobs across multiple depots.</p>

<p class="text-muted mb-3">Processing customer payments and following up outstanding purchase orders.</p>

<p class="text-muted mb-3">Supporting invoicing and customer returns.</p>

<p class="text-muted mb-3">Dealing with customer queries and resolving issues professionally.</p>

<p class="text-muted mb-3">Maintaining accurate records and completing office reports.</p>

<p class="text-muted mb-3">Carrying out general administration as required.</p>

<p class="text-muted mb-3">Working closely with sales, operations, distribution and installation teams.</p>

<p class="text-muted mb-3">Meeting deadlines and ensuring a high level of customer service at all times.</p>

<h5 class="fw-bold text-success mt-4 mb-3">About You</h5>

<p class="text-muted mb-3">We are looking for someone who is professional, enthusiastic and customer-focused, with excellent communication and organisational skills.</p>

<p class="text-muted mb-3">You will ideally have:</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Previous experience in customer service, office administration or a call centre environment.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Excellent verbal and written communication skills.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Strong attention to detail.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>The ability to work accurately to deadlines.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Good Microsoft Office skills, particularly Word and Excel.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>The ability to manage multiple tasks and priorities.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>A positive and proactive approach.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>The confidence to communicate with customers and colleagues across different departments.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>A genuine desire to develop and build a long-term career.</span></li>

</ul>

<p class="text-muted mb-3">Industry experience is not required - full training will be provided.</p>

<p class="text-muted mb-3">Salary & Benefits</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>£30,000 per annum</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>22 days annual leave + Bank Holidays, increasing with length of service to a maximum of 27 days + Bank Holidays</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Company Pension Scheme</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Death in Service benefit – 3 x annual salary</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Private Medical Insurance option</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Virtual GP, second opinions and physiotherapy</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Employee Assistance Programme</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Employee savings and discounts</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Employee Technology Scheme</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Cycle to Work Scheme</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Wellbeing Centre</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>ULEV Car Scheme</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Eye Care Scheme</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Length of Service Bonus after 10 years</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>On-site parking</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Casual dress</span></li>

</ul>

<p class="text-muted mb-3">Why Join?</p>

<p class="text-muted mb-3">This is an excellent opportunity to join an established and growing business where you can develop your skills, gain specialist industry knowledge and build a long-term career within a supportive team.</p>

<p class="text-muted mb-3">If you have customer service or administration experience and are looking for your next opportunity, apply today!</p>

<p class="text-muted mb-3">Equal Opportunities</p>

<p class="text-muted mb-3">The company is an equal opportunities employer committed to creating an inclusive and diverse workplace where everyone is treated fairly and with respect. Applications are welcomed from all suitably qualified candidates</p>