Customer Support Advisor

<p class="text-muted mb-3">What will you do? Make an impact!</p>

<p class="text-muted mb-3">Main purpose of job:</p>

<p class="text-muted mb-3">Due to continued growth and success, we are looking for proactive and enthusiastic team members who provide excellent, friendly, and professional service to our customers.</p>

<p class="text-muted mb-3">Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. In this role, you will understand customer needs, communicate effectively, and exceed internal service levels.</p>

<p class="text-muted mb-3">Your responsibilities will include:</p>

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<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Providing outstanding support to our customers throughout the end-to-end process order to cash life cycle, from inquiry through to invoicing.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>This means ensuring excellent communication with our Sales, Operations, and Finance teams, and keeping the customer always informed via email and telephone.</span></li>

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<p class="text-muted mb-3">You will be responsible for inquiry management, sales order creation, complete NCRs, invoice queries, and recording complaints accurately and in a timely way for customers on our SAP system.</p>

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<p class="text-muted mb-3">You will be the internal buddy for our sales team, ensuring an excellent customer experience from start to finish.</p>

<p class="text-muted mb-3">Do you have what it takes?</p>

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<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Experience of working as one team across multiple telephony channels, you will personalise each interaction with a customer to provide support during the end-to-end life cycle.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Experience of detailed communications with customers (Telephone, Email, Live Chat, and written correspondence).</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Processing customer sales orders, dealing with customer requests and using multiple systems on a day-to-day basis.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs.</span></li>

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<p class="text-muted mb-3">We expect you to BE ACCOUNTABLE, DRIVE RESULTS, EMBRACE CHANGE, and possess high levels of COLLABORATION!</p>

<p class="text-muted mb-3">What's in for you?</p>

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<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Competitive salary - £26,000 + Bonus</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>5% annual bonus</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Contributory Pension</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme and dedicated wellbeing centre)</span></li>

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