Director of IT Services
Job Description & Overview
As Director of IT Services, you will lead a multi-disciplinary IT function of over 350 FTE to deliver reliable, secure, and high-performing digital services across education, research, and administration. You will shape the university’s digital vision and operating model, driving a transition to user-focused, product-led service delivery. You will partner with senior stakeholders to strengthen governance and security while supporting innovation and the AI-era digital plan. This is a strategic leadership role in a federated, world-renowned institution.
Pay / Benefits- Generous annual leave (38 days)
- Exceptional family leave provisions
- Hybrid and flexible working arrangements
- USS pension
- Extensive wellbeing, social and cultural benefits
- Lead Infrastructure Services, Customer Services, Software Solutions and Programme & Project Delivery
- Shape and deliver the University’s digital vision and operating model with cross-functional, product-led thinking
- Ensure reliable, secure, high-performing digital services for education, research and administration
- Strengthen governance, resilience, and security across the digital estate
- Build partnerships with academic, professional and collegiate stakeholders
- Provide strategic and operational leadership for IT Services and develop a high-performing, innovative, customer-focused workforce
- Significant leadership experience in a large, complex and federated organisation
- Strong track record of IT service delivery, transformation and organisational change
- Deep understanding of modern digital platforms, infrastructure and service management
- Ability to build trusted relationships and influence senior stakeholders
- Experience managing substantial operational and capital budgets
- Passion for creating outstanding user experiences and customer-focused services
- Experience in higher education is welcome but not essential
- Building trusted relationships
- Influencing senior stakeholders
- Customer-focused service orientation
- Modern digital platforms
- Infrastructure and service management
- Governance and security practices
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Key Details
- Date Posted: 16 Oct 2026
- Location: oxford district
- Employment Type: Permanent
- Category: General
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University of Oxford
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