Lead CRM Architect: Agentic AI & Transformation
Job Description & Overview
Quadient is seeking a Lead Solution Architect for the CRM Domain & Agentic AI to shape its Customer Experience architecture and roadmap. You will own end-to-end CRM designs, drive platform evolution from Salesforce to Dynamics, and set governance for scalable, secure solutions in a complex enterprise environment.
You will collaborate with business and IT leaders to translate journeys into architecture requirements and explore AI-enabled opportunities to enhance customer engagement and processes.
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Key Details
- Date Posted: 21 Oct 2026
- Location: London
- Employment Type: Permanent
- Category: IT, Software & Web Development
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Quadient
Verified Transport EmployerVerified transport and logistics firm operating commercial fleets across the UK network.
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