Credit Controller

Credit Controller

Location: Bury St Edmunds

Salary: £40-50k

My client is looking for an experienced Credit Controller to join their team and take responsibility for managing customer accounts, reducing outstanding debt and supporting the wider business with credit control and account queries.

This is a hands-on role that would suit someone with previous experience in credit control who is confident dealing with customers, internal stakeholders and more complex debt recovery situations.

Key Responsibilities

• Manage overdue accounts and coordinate debt recovery, including legal and third-party escalation where required
• Monitor customer accounts, outstanding balances and payment activity
• Resolve payment disputes, account discrepancies, refunds and short payments
• Manage credit applications and customer credit limits
• Work closely with Sales and senior management to support debt collection
• Maintain strong relationships with customers and internal teams
• Keep accurate records and ensure all activity follows company policies and procedures

The successful candidate will have:

• Previous experience in a Credit Controller or similar credit control position
• Strong experience managing outstanding customer accounts and overdue payments
• Confidence dealing with customers and internal departments regarding payment issues
• Good attention to detail and strong organisational skills
• The ability to manage multiple accounts and prioritise workloads effectively
• Excellent communication and negotiation skills
• A proactive approach to resolving disputes and recovering outstanding debt
• The confidence to escalation issues appropriately and work with Sales, senior management and external legal representatives when required