Care Coordinator

Care Outlook is an expanding leading home care provider in London and South East of England since 2005.

Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.

We are currently recruiting for a Care Coordinator to maintain and develop our extra care service Ensham House.

Core Duties & Responsibilities as Care Coordinator:

Primary role is to Roster and Template care calls using an electronic system

Direct Management of the care team monitoring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service

Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations

Ensuring care assessments, care and risk planning meets best practice and customers aspirations

Work with Recruitment Team to ensure sufficient current and future staffing levels

To provide care services to service users in an emergency, arrange emergency cover when required and cover all/ any calls reasonable where required

To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner

To work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly

Participate in the paid on-call rota

Put in place measure to comply with CQC regulations and work to achieve the best care standards possible

As a Care Coordinator,

you will be offered the following:

Salary £26,000 - £28,000

Company issued mobile phone

Ongoing support and Professional Development

20 Days Holiday plus Bank Holidays

Opportunity to work in an expanding leading home care provider

We are looking for a Care Coordinator to join us who are:

100% committed to helping improve the quality of life of vulnerable people

Flexibility to cover on call to meet the needs of the business (essential)

Knowledge of CQC standards and CQC Compliance (essential)

Experience with Rostering care calls on an electronic system

Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)

Full Driving License and access to a vehicle (preferred)

NVQ Level 3 Health & Social Care (preferred)

If you have the skills and experience listed above and are interested in working for an organization that can really make a difference to people’s lives, then this could be your next role