EL

Site Reliability Engineer (Azure)Poland, Remote, Croatia, EuropeCustomer Support.

Eleks remote Posted 24 Oct 2026 Closing: 23 Nov 2026
Permanent
Competitive
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Job Description & Overview

ELEKSis looking for a Site Reliability Engineer (Azure) in Poland, Croatia, Europe.

ABOUT CLIENT

The Shared Support team is a specialized, advanced group that provides high-quality support services to various small and midsize organizations worldwide. Our department’s culture prioritizes proactiveness, professionalism, transparency, continuous learning, flexibility, and respect. We aim to establish long-term relationships with our customers, offering dependable support and development practices to improve system reliability and adapt to evolving business needs.

REQUIREMENTS

  • 4+ years of relevant experience
  • Strong knowledge of Azure
  • Experience with Kubernetes, Terraform, Infrastructure as Code (IaC), and Docker
  • Experience with relational and non-relational database administration
  • Strong troubleshooting skills in network diagnostics and fault finding
  • Hands-on experience with monitoring and observability tools such as Datadog, New Relic, or Azure Monitor
  • Experience with Jenkins or other CI/CD tools is a plus
  • Experience with Bash and/or Python is a plus
  • Previous experience with Java is a plus
  • Upper-Intermediate level of English (both written and spoken)

    • RESPONSIBILITIES

  • Dealing with registered and escalated tickets
  • Gather all required information from a customer to start an issue investigation
  • Investigate and reproduce customer issues
  • Work with infrastructure and development teams to diagnose/resolve platform issues and carry out maintenance
  • Prepare steps/solutions on how to fix the issue
  • Promptly resolve customer service issues to the satisfaction of all
  • Proactively monitor various IT systems
  • Document all resolutions through the support desk system, and produce and maintain the documentation on IT processes
  • Provide daily maintenance: backup and restore, new version deployment and rollback, periodic system cleanup, OS and components upgrade, security patching, etc
  • Take ownership to resolve customer requests in accordance with SLAs and incident management protocols

    • WHAT YOU WILL GET WITH ELEKS

  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Ability to influence project technologies
  • Team of professionals
  • Dynamic environment with low level of bureaucracy

    • ABOUT

    ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

    Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

    Benefits

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    Key Details
    • Date Posted: 24 Oct 2026
    • Location: remote
    • Employment Type: Permanent
    • Category: General
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    Employer Information
    EL
    Eleks
    Verified Transport Employer

    Verified transport and logistics firm operating commercial fleets across the UK network.

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