European Operations Coordinator

<p class="text-muted mb-3">Our client, one of the largest independent freight forwarders in the midlands, offering worldwide transport services by air, road and sea, are looking for a European Operations Coordinator to be based at their offices in Redditch, Worcestershire.</p>

<p class="text-muted mb-3">On Offer:</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Opportunity to join a highly regarded logistics specialist</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Based at a modern purpose-built office</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Offering an attractive salary up to £35K, dependent on skills and experience</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Contributory Pension</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Working hours: Monday – Friday, 8:30am – 5:30pm</span></li>

</ul>

<p class="text-muted mb-3">Main Purpose of the Role:</p>

<p class="text-muted mb-3">Reporting to the Operations Manager, this position forms part of the existing Road Freight Forwarding Operations Team. It requires the jobholder to coordinate the day to day UK & European road transport sections and all of the related administration. To build relationships with the existing clients and always deliver a high standard of customer care at all times.</p>

<p class="text-muted mb-3">Duties and Responsibilities:</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Coordinate the day to day bookings of European and UK road transport jobs.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Processing where appropriate both export and import customs clearance.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Raising job files and all of the appropriate paperwork</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Processing jobs through Multifreight software system</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Extensive client liaison to include quotations, follow up, bookings and problem solving</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Extensive supplier liaison to include rate negotiations, bookings and problem solving</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Internal liaison with the Sales Team, assisting with quotations and service information</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Managing the jobs from start to finish in line with the client expectations and communicating effectively any service issues</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Maximising the gross profit by negotiating with the supplier base</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Proactively contacting the existing clients to maximise business potential</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Invoicing jobs on completion</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Populating internal analysis and key statistics</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To be involved in the operations and sales meetings, where current jobs, quotes, problems, entertaining and other relevant topics are discussed along with the previous week’s trading activity</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Coordinating the warehouse goods in and out and stock control.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Loading and unloading of vehicles using counter balance forklift.</span></li>

</ul>

<p class="text-muted mb-3">To be Considered:</p>

<p class="text-muted mb-3">• Ideally European freight forwarding or UK transport operations experience.</p>

<p class="text-muted mb-3">• Customer Service Experience.</p>

<p class="text-muted mb-3">• Good communication skills</p>

<p class="text-muted mb-3">• Good organisational skills</p>

<p class="text-muted mb-3">• Good attention to detail</p>

<p class="text-muted mb-3">• Can work to deadlines and handle pressure</p>

<p class="text-muted mb-3">• Quick thinker / Problem solving</p>

<p class="text-muted mb-3">• Self-motivated and enthusiastic character</p>

<p class="text-muted mb-3">For full details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry</p>