Express & Courier Manager

<p class="text-muted mb-3">Our client, a global logistics leader specialising in air freight, ocean freight, customs brokerage, transport, warehousing, and e‑commerce solutions, is seeking an experienced Express & Courier Manager to join their dynamic team based in the London Heathrow area.</p>

<p class="text-muted mb-3">On Offer:</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>An exciting leadership opportunity to join a market leading freight forwarding and supply chain management specialist working in a fast-paced time-critical logistics operations</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Office-based role - Working Hours: Monday – Friday: 09:00 – 17:30 (Can be flexible)</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Potential for overseas travel.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Salary c.£50K, dependant on skills and experience</span></li>

</ul>

<p class="text-muted mb-3">Main Purpose of the Role:</p>

<p class="text-muted mb-3">Reporting to the Express / Operations Director, the Express & Courier Manager will be responsible for overseeing Time Critical Operations and Customer Service delivery. The role includes client and customs escalation, ownership of job‑level profitability, development of staff, and effective management of suppliers.</p>

<p class="text-muted mb-3">Duties & Responsibilities of Express & Courier Manager:</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Managerial responsibility for customer service delivery to Express and Courier department Client base – team of 20.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Management of Express / Courier Customer Service Teams, including staff development and resource planning</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Follow up and resolve any negative feedback re operational issues / customer service concerns raised by the customer</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Responsibility for Gross Profit analysis, and Sales Invoicing / Job costing accuracy</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To promote business development, ensuring all opportunities from existing business is followed through telephone sales, prospect sales site visits and quotations.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Contribute to ongoing operational development and cost saving measures</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Identify areas of operational improvement by reviewing processes regularly.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Establish, Manage and Maintain Internal and External Relationships.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To ensure internal processes and client’s operational</span></li>

</ul>

<h5 class="fw-bold text-success mt-4 mb-3">requirements are fully documented within SOPs.</h5>

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<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Managing Implementation for new business</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Training for new staff on operational and account procedures</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Ensure all HMRC entry regulations are met, through self-auditing of import entries.</span></li>

</ul>

<p class="text-muted mb-3">To be Considered for Express & Courier Manager:</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Proven experience managing a team with an express/ courier environment</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Must be able to work well under pressure within a target driven team environment</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>People Management and Staff Development</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Solutions led approach to client needs</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Import & Export Customs Procedure knowledge</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Computer skills including excel, CRM data base and BoxTop.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Commercially astute, ensuring profitability</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Enjoy working with customers and building relationships.</span></li>

</ul>

<p class="text-muted mb-3">For more details, contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics Industry</p>