Express / Time Critical Coordinator

<p class="text-muted mb-3">Our client, a global logistics leader specialising in air freight, ocean freight, customs brokerage, transport, warehousing, and e‑commerce solutions, is seeking an experienced Express / Time‑Critical Coordinator to join their dynamic team based in the London Heathrow area.</p>

<p class="text-muted mb-3">On Offer:</p>

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<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>An exciting opportunity to join a market leading freight forwarding and supply chain management specialist working in a fast paced time-critical logistics operations</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Competitive salary dependant on skills and experience</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Working Hours: Monday – Friday: 4 on 4 off, Day Shift.</span></li>

</ul>

<p class="text-muted mb-3">Main Purpose of the Express / Time‑Critical Coordinator:</p>

<p class="text-muted mb-3">Reporting to the Express Manager / Team Leader, the successful candidate will be responsible for the end‑to‑end coordination of Multi‑Modal Express and Time‑Critical Logistics operations. Ownership of invoicing and profitability, ensuring all shipments are accurately costed and commercially aligned. Accountable for Customs Compliance, maintaining adherence to all regulatory</p>

<h5 class="fw-bold text-success mt-4 mb-3">requirements across import and export activities. Management of HMRC queries through to full resolution, minimising duty and tax exposure while safeguarding operational continuity.</h5>

<p class="text-muted mb-3">Duties and Responsibilities of the Express / Time‑Critical Coordinator:</p>

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<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Day to Day responsibility for customer service delivery to Express Clients</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Management of operational email Inbox, and procedural work flows of consignments</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Follow up and resolve all operational issues / customer service concerns raised by the customer</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Responsible for Sales Invoicing on a timely basis and job costing accuracy</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Processing of import/export documents and creation/submission of Customs Entry Declarations</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Keep up to date with Market trends, company products, services and news.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Establish and Maintain Internal and External Relationships.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Fully Document attributed client’s business processes and</span></li>

</ul>

<h5 class="fw-bold text-success mt-4 mb-3">requirements.</h5>

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<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Ensure all HMRC Export and Import entry regulations are met, through self-auditing</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Ensuring accuracy of Export and Import entry declarations through self-auditing</span></li>

</ul>

<p class="text-muted mb-3">To be Considered:</p>

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<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Excellent AOG/NFO & Express Knowledge</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>A mature and professional manner.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Excellent communication and organisational skills</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>HMRC Customs Procedural knowledge Including Entry submission Exp/Imp</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Confidence with a computer including excel, CRM database and BoxTop.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Enjoy working with customers and building relationships. Must be able to work well within a target driven environment.</span></li>

</ul>

<p class="text-muted mb-3">For more details, contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics Industry</p>