Express / Time‑Critical Coordinator (Night Shift)

<p class="text-muted mb-3">Our client, a global logistics leader specialising in air freight, ocean freight, customs brokerage, transport, warehousing, and e‑commerce solutions, is seeking an experienced Express / Time‑Critical Coordinator (Night Shift) to join their dynamic team based in the London Heathrow area.</p>

<p class="text-muted mb-3">This is a night shift role working 19:00–07:00.</p>

<p class="text-muted mb-3">On Offer:</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>An exciting opportunity to join a market leading freight forwarding and supply chain management specialist</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Salary: £40k-£44k (DOE)</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>4 on / 4 off night shift, 19:00–07:00</span></li>

</ul>

<p class="text-muted mb-3">Purpose of the Express / Time Critical Co-ordinator</p>

<p class="text-muted mb-3">Reporting to the Express Manager, the role is responsible for the smooth coordination of the Express department, ensuring all shipments are handled efficiently and to the highest standard. The position plays a key part in maintaining commercial accuracy through ownership of invoicing and profitability, while delivering excellent communication to customers and suppliers throughout the process.</p>

<h5 class="fw-bold text-success mt-4 mb-3">Key Responsibilities of the Express / Time Critical Co-ordinator</h5>

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<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Day to Day responsibility for customer service delivery to Express Clients</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Order processing from start to finish including but not limited to Boxtop creation, warehouse pick, tie up of paperwork, customer system KPI management</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Follow up and resolve all any operational issues / customer service concerns raised by the customer</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Manage and maintain customer KPI expectations with regional depots</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>To promote business development, ensuring all opportunities from existing business are followed up through telephone sales, prospect follow up and quotations.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Research client operational history past and present, visit their website to gain knowledge of products and any developments</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Contribute to ongoing operational development and cost saving measures</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Keep up to date with Market trends, company products, services and news.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Establish, Manage and Maintain Internal and External Relationships.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Import and export jobs start to finish including clearance.</span></li>

</ul>

<p class="text-muted mb-3">To be Considered for the Express / Time Critical Co-ordinator</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Previous experience working in a time critical freight forwarding role.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Excellent communication and organisational skills.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>A mature and professional manner.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Confidence with a computer including excel, CRM database and BoxTop.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Enjoy working with customers and building relationships. Must be able to work well within a target driven environment.</span></li>

</ul>

<p class="text-muted mb-3">For more details, contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics Industry</p>