Freight Operations Manager

<p class="text-muted mb-3">Job Description:</p>

<p class="text-muted mb-3">Manage daily operations of Freight Operations for assigned accounts.</p>

<p class="text-muted mb-3">Main Duties & Responsibilities:</p>

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<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Manage the import, export, billing and customs processes and procedures for assigned Freight Operations accounts.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Be responsible for day-to-day decision-making and ensure escalations are addressed promptly.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Ensure customer satisfaction is maintained across all levels of operations.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Ensure that financial management, billing, and invoicing are carried out in a timely manner</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Support productivity enhancements within Freight Operations.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Actively engage in freight system digitalisation initiatives across the network.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Support corporate initiatives for Freight Solutions.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Support the selection of carriers and agents and negotiate rates and pricing.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Support commercial activities by providing freight solutions for target customers and assisting local sales efforts through joint customer calls, bids and proposal preparation.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Participate in project bids and execution</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Monitor KPIs and ensure timely generation of reports for management review</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Ensure company policies and procedures, confidentiality</span></li>

</ul>

<h5 class="fw-bold text-success mt-4 mb-3">requirements, and legal and ethical guidelines, such as the Delegation of Authority, are clearly communicated and adhered to.</h5>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Coach and guide junior team members to ensure development and succession planning</span></li>

</ul>

<p class="text-muted mb-3">Observe and abide by the TSS-QIMM-01.6 Roles, Responsibilities and Authorities outlined in the QIM Manual.</p>

<p class="text-muted mb-3">Required Knowledge, Skills, Qualifications, and Experience:</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Degree or equivalent professional qualification/experience in Logistics, Supply Chain Management, Freight Forwarding or a related field.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Significant experience in freight forwarding operations, preferably in a management role, typically gained through 10+ years’ relevant freight forwarding or equivalent experience.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Established working relationships with customers, airlines, shipping lines and agents.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Strong knowledge of cargo service pricing and freight operations.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Ensure operations comply with applicable UK customs, trade compliance, health and safety, data protection, company policies, and ethical standards.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Working knowledge of financial reporting.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Strong customer management skills.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Good knowledge of freight management systems, including CargoWise, local customs and trade portals.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Strong teamwork skills.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Strong communication skills.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Strong decision-making skills.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Strong people management and development skills.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Strong service orientation.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Strong change management skills.</span></li>

</ul>

<p class="text-muted mb-3">In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.</p>

<p class="text-muted mb-3">Your package will include:</p>

<p class="text-muted mb-3">Company pension scheme</p>

<p class="text-muted mb-3">Company sick pay</p>

<p class="text-muted mb-3">25 days annual leave (plus 8 bank holidays)</p>

<p class="text-muted mb-3">Holiday buy-back scheme (5 additional days available)</p>

<p class="text-muted mb-3">Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).</p>

<p class="text-muted mb-3">Long Service Award scheme</p>

<p class="text-muted mb-3">Reward & Recognition scheme</p>

<p class="text-muted mb-3">Death in service benefit</p>

<p class="text-muted mb-3">Access to over 100 online courses to support your continuous and professional development</p>

<p class="text-muted mb-3">Employee benefits platform, offering:</p>

<p class="text-muted mb-3">Discounts and offers for a range of recognisable brands and outlets</p>

<p class="text-muted mb-3">Employee Assistance Service</p>

<p class="text-muted mb-3">Advice and life coach portal with tips on mindfulness and meditation</p>

<p class="text-muted mb-3">Free onsite parking</p>

<p class="text-muted mb-3">At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.</p>

<p class="text-muted mb-3">If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.</p>

<p class="text-muted mb-3">TVS have signed the Armed Forces covenant and are a forces friendly employer</p>