IT Governance Manager (Individual Contributor) | f/m/d

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the role

As an IT Governance Manager, you will be accountable for defining, institutionalizing, and enforcing the Group-wide IT governance framework across all Technology Towers. You will work closely with C-level executives and senior leaders, shaping how IT operates globally, ensuring regulatory compliance, and aligning technology decisions with corporate strategy and Board expectations. Your role will have direct, enterprise-wide impact on the IT operating model, governance structures, and risk posture.

How you will get the job done

• leading the definition, implementation, and continuous improvement of the Group-wide IT governance framework, including policies and standards
• defining and enforcing governance principles across business units and geographies, ensuring structures are binding, auditable, and regulatory-compliant
• advising C-level executives on IT governance, risk exposure, and standards rollout, preparing high-quality materials for executive committees and Board-level decision-making
• driving harmonization and maturity of governance practices across regions, ensuring transparency of standards, service quality, and operational effectiveness
• steering governance-related transformation initiatives with Group Technology-wide impact
• supporting the creation and review of IT strategy to ensure alignment with business requirements
• coordinating and aligning with regional and functional stakeholders to secure consistent adoption of Group governance standards

Skills and experience you will need

• fluency in English (written and spoken business language)
• master’s degree (or equivalent) in Information Technology, Business Administration, Finance, Law, or a related discipline
• significant experience in IT governance within global, complex, matrix organizations (ideally in Insurance, Reinsurance, or Financial Services)
• strong knowledge of IT governance frameworks (e.g. COBIT, ITIL, ISO standards) and regulatory environments
• solid understanding of IT risk management, outsourcing governance, cloud governance, and operational resilience
• proven experience advising C-level stakeholders and preparing executive/Board-level materials
• excellent stakeholder management and influencing skills at senior/executive level
• strong analytical, conceptual, and communication skills, with the ability to simplify complexity and lead through expertise

Nice to have

• experience in insurance, reinsurance, or broader financial services
• prior involvement in large-scale IT transformation or operating model redesign initiatives

What we offer

Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!