CX & Service Design Consultant — Unified Service Entry
Job Description & Overview
B2e Consulting is seeking a consultant to redesign customer journeys for a major UK central government organisation. You will simplify contact channels, design a single entry point and craft future-state service processes. The role demands hands-on CX or service design expertise across multi-stakeholder environments.
London-based, hybrid working pattern. Start ASAP with a contract inside IR35, lasting until March 2027.
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Key Details
- Date Posted: 27 Oct 2026
- Location: london
- Employment Type: Contract
- Category: Management & Operations, Consulting
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B2e Consulting
Verified Transport EmployerVerified transport and logistics firm operating commercial fleets across the UK network.
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