HGV Service Administrator

<p class="text-muted mb-3">HGV Service Administrator</p>

<p class="text-muted mb-3">Location: Llanelli</p>

<p class="text-muted mb-3">Hours of work: 08:00-17:00</p>

<p class="text-muted mb-3">Salary: £25,000-£30,000</p>

<p class="text-muted mb-3">Interaction Technical are recruiting on behalf of a well-established and respected commercial vehicle dealership group. Due to continued growth,</p>

<p class="text-muted mb-3">our client is looking to recruit an organised and customer-focused Service Administrator to join their busy depot.</p>

<p class="text-muted mb-3">This is an excellent opportunity for an experienced administrator looking to build a long-term career within a professional workshop and service environment. The successful candidate will play a key role in supporting workshop operations, managing customer communications, processing service documentation and ensuring all completed work is invoiced accurately and efficiently.</p>

<p class="text-muted mb-3">The Package</p>

<p class="text-muted mb-3">£30,000 - £35,000 basic salary</p>

<p class="text-muted mb-3">Company pension scheme</p>

<p class="text-muted mb-3">Enhanced holiday allowance</p>

<p class="text-muted mb-3">Company sick pay</p>

<p class="text-muted mb-3">On-site parking</p>

<p class="text-muted mb-3">Ongoing training and development</p>

<p class="text-muted mb-3">Long-term job security</p>

<p class="text-muted mb-3">Supportive team environment</p>

<p class="text-muted mb-3">Career progression opportunities</p>

<p class="text-muted mb-3">The Duties</p>

<p class="text-muted mb-3">Process and invoice completed workshop jobs accurately and efficiently.</p>

<p class="text-muted mb-3">Audit work orders, job cards and supporting documentation to ensure compliance with company procedures.</p>

<p class="text-muted mb-3">Act as a key point of contact for customers throughout the service and repair process.</p>

<p class="text-muted mb-3">Answer customer enquiries via telephone, email and face-to-face interactions.</p>

<p class="text-muted mb-3">Check customer account details, purchase orders and authorisations prior to invoicing.</p>

<p class="text-muted mb-3">Schedule and coordinate MOT bookings and communicate</p>

<h5 class="fw-bold text-success mt-4 mb-3">requirements with customers and relevant authorities.</h5>

<p class="text-muted mb-3">Plan and maintain workshop diaries and service schedules.</p>

<p class="text-muted mb-3">Arrange subcontracted repairs and issue relevant order numbers where required.</p>

<p class="text-muted mb-3">Support the Service Desk during busy periods and holiday cover.</p>

<p class="text-muted mb-3">Follow up customer service calls and maintain excellent customer relationships.</p>

<p class="text-muted mb-3">Ensure reception and customer-facing areas remain professional and welcoming at all times.</p>

<p class="text-muted mb-3">Maintain accurate administration records and departmental documentation.</p>

<p class="text-muted mb-3">The</p>

<h5 class="fw-bold text-success mt-4 mb-3">Requirements</h5>

<p class="text-muted mb-3">Previous experience as a Service Administrator, Service Advisor, Workshop Administrator, Fleet Administrator or similar role.</p>

<p class="text-muted mb-3">Strong customer service and communication skills.</p>

<p class="text-muted mb-3">Excellent organisational and administrative abilities.</p>

<p class="text-muted mb-3">Experience processing invoices, job cards, work orders or service documentation.</p>

<p class="text-muted mb-3">Ability to build strong relationships with customers and colleagues.</p>

<p class="text-muted mb-3">Comfortable working in a fast-paced and demanding environment.</p>

<p class="text-muted mb-3">Good understanding of Microsoft Office applications.</p>

<p class="text-muted mb-3">Ability to manage multiple tasks while working to deadlines.</p>

<p class="text-muted mb-3">Automotive, HGV, commercial vehicle, plant, fleet maintenance or engineering administration experience would be advantageous.</p>

<p class="text-muted mb-3">Experience using workshop management systems such as Autoline would be beneficial but is not essential.</p>

<p class="text-muted mb-3">Basic technical understanding of vehicles or engineering environments would be desirable.</p>

<h5 class="fw-bold text-success mt-4 mb-3">About You</h5>

<p class="text-muted mb-3">The successful candidate will be highly organised, customer-focused and proactive, with previous experience supporting workshop, service or engineering operations. This role would suit candidates from commercial vehicle, HGV, automotive, plant, fleet maintenance or engineering backgrounds who enjoy working in a busy environment and delivering excellent customer service.</p>

<p class="text-muted mb-3">Interaction Recruitment have specialist consultants across the majority of industries within the UK, including Technical & Engineering, Industrial, Commercial, Finance & IT and Hospitality. We offer both temporary and permanent recruitment solutions.</p>

<p class="text-muted mb-3">For more information regarding this position or to discuss other opportunities, please contact Dan Pearce on (phone number removed).</p>

<p class="text-muted mb-3">INDNH</p>