Hire Coordinator

Hire Coordinator

Location: Kettering, Northamptonshire

Salary: £28,500, increasing after successful completion of probation

Hours: Monday to Friday, 40 hours per week – flexible between 7am and 6pm

We are currently recruiting for a Hire Coordinator to join a growing materials handling and equipment business.

This is a great opportunity for someone with strong administration and customer service skills who enjoys working in a busy, fast-paced environment. Previous experience within plant, equipment or vehicle hire is highly desirable

The Role

As Hire Coordinator, you will support the day-to-day running of the short-term hire operation, ensuring equipment is available, customers are kept informed and all hire administration is completed accurately and efficiently.

Your responsibilities will include:

Coordinating short-term equipment hire from initial enquiry through to completion

Scheduling equipment and arranging deliveries and collections

Contacting customers and providing updates throughout the hire process

Preparing quotations, processing orders and raising invoices

Raising purchase orders with equipment suppliers and updating internal systems

Booking equipment into the system when delivered

Working with suppliers and identifying opportunities for cross-hire

Supporting equipment sales and finance-related administration

Maintaining accurate hire and sales records

Resolving customer queries and issues promptly and professionally

Building strong relationships with customers and suppliers

Working closely with the Service and Sales teams

Using CRM and internal systems to ensure all activity is recorded accurately

Supporting process improvements and the ongoing development of the CRM system

Working towards agreed hire and sales KPIs

About You

We are looking for someone who is:

Customer-focused with a professional and friendly approach

Experience in plant, equipment or vehicle hire

Highly organised with strong attention to detail

Proactive and able to work independently

Confident communicating by telephone, email and face-to-face

Comfortable working in a busy environment and managing multiple priorities

Experienced using Microsoft 365 and CRM systems

A strong administrator with good IT skills

Commercially aware and confident dealing with customers and suppliers

Previous experience within plant hire, equipment hire, vehicle hire, materials handling or a similar service-based environment would be advantageous, although full training will be provided to the right person.

What’s on Offer

£28,500 starting salary

Salary increase following successful completion of probation

24 days annual leave + 8 statutory holidays

Pension

Full training and ongoing development opportunities

Genuine opportunities for progression within a growing business

Supportive and close-knit working environment

If you are interested in this opportunity, please contact Alex Connolly on (phone number removed).

SER-IN