Holistic Therapist Wellness Spa London

Holistic Therapist Wellness Spa London Basic £33,500 OTE: £40,000 Overall Job Purpose We offer a holistic approach to wellbeing, rooted in nature and guided by a philosophy of mindful living. Our treatments combine nurturing touch, natural ingredients, and thoughtful rituals to restore balance and promote deep relaxation. As a Spa Therapist, you will deliver exceptional face and body treatments in line with established treatment protocols, following comprehensive in-house training. You will also provide a range of holistic therapies, including hot stone massage, chakra balancing, and crystal healing, ensuring each treatment is tailored to individual needs while delivering a luxurious and results-driven experience. This role requires a calm, intuitive, and highly professional individual who is passionate about wellness and dedicated to delivering a deeply personalised guest experience. Main Responsibilities Treatment Delivery & Technical Expertise Perform face and body treatments to the required brand and service standards following full training. Tailor treatments to individual guest needs while maintaining consistency and treatment integrity. Demonstrate a detailed understanding of anatomy and physiology. Deliver holistic therapies, including hot stone massage, chakra balancing, and crystal healing, to a high standard. Guest Experience & Care Create a tranquil, welcoming, and restorative environment for every guest. Conduct thorough consultations and provide expert aftercare advice to support ongoing wellbeing. Build strong guest relationships, encouraging repeat visits and long-term loyalty. Anticipate and respond to guest needs with professionalism, warmth, and empathy. Professional Standards & Compliance Maintain the highest standards of hygiene, safety, and professionalism at all times. Uphold discretion and confidentiality in all guest interactions and records. Maintain accurate guest records and detailed treatment notes in line with company procedures. Prepare treatment rooms to impeccable standards before and after each appointment. Product Knowledge & Retail Sales Develop a strong understanding of products, ingredients, and holistic wellness philosophies. Confidently recommend retail products to support individual wellbeing goals. Act as a brand ambassador, representing company values and wellness principles in all interactions. Support retail targets through knowledgeable and personalised product recommendations. Team Contribution & Spa Operations Support spa events, wellness workshops, and promotional activities as required. Work collaboratively with the wider spa team to ensure smooth and efficient daily operations. Contribute positively to team culture and support colleagues where needed. Core Skills & Competencies Building Relationships Communicates clearly and effectively with colleagues and guests. Builds positive working relationships across all levels of the business. Maintains professional relationships with suppliers and external partners where appropriate. Uses initiative to inspire confidence and create positive guest experiences. Social & Environmental Impact Supports initiatives that promote wellbeing, sustainability, and responsible business practices. Encourages conscious living and environmentally responsible choices through daily interactions. Contributes to social and environmental improvement initiatives where appropriate. Planning & Organising Works efficiently and effectively to achieve results in a timely manner. Prioritises workload and adapts to changing business needs. Maintains high standards while managing multiple responsibilities. Problem Solving Identifies issues promptly and takes practical steps to resolve them. Uses information and sound judgement to make informed decisions. Demonstrates initiative and resourcefulness in day-to-day operations. Personal Growth Takes ownership of personal development and continuous learning. Demonstrates a willingness to learn new skills and techniques. Shares knowledge and expertise to support the development of colleagues. Welcomes and acts upon feedback constructively. Person Specification Qualifications Recognised Level 3 qualification in Beauty Therapy or equivalent. Minimum of 2 years' spa experience. NVQ/SVQ Level 3 or equivalent (e.g. ITEC, BTEC, CIDESCO). Facial qualification (e.g. VTCT Level 2 Award in Facial Massage and Skin Care, ITEC Level 3 in Facials, or equivalent). Lymphatic Drainage qualification or Level 3 qualification in Full Body Massage or Sports Massage (ITEC, VTCT, BTEC Level 3 or equivalent). Desirable: Nail Technician qualification. Desirable: Qualifications in waxing, eyebrow treatments, and lash lift treatments. Experience, Skills & Knowledge Experience delivering holistic therapies, including hot stone massage. Knowledge of chakra balancing and crystal healing is desirable. Passion for holistic wellbeing and natural therapies. Strong understanding of guest care and luxury service standards. Excellent treatment delivery and consultation skills. Personal Attributes Excellent communication skills with a confident command of the English language. Professional, calm, and immaculately presented. Strong interpersonal skills with a warm and empathetic manner. Flexible approach to working hours, including weekends and evenings. Maintains high personal and professional standards at all times. Passionate about delivering exceptional guest experiences.41bf1e1f-b16b-4260-a40a-17c77a06fd15