IT Support Analyst

Overview of the IT Support Analyst role

Sellick Partnership is currently supporting an organisation based in Oxfordshire with the recruitment of an experienced IT Support Analyst on an interim basis.

This is a hands-on first and second-line support role, providing technical support across a broad range of IT services and working closely with users to resolve incidents quickly and effectively.

The successful candidate will need to be comfortable taking ownership of issues from initial assessment through to resolution, working independently where required and escalating to colleagues, partners or third-party suppliers where appropriate.

Key responsibilities of the IT Support Analyst will include

Providing first and second-line technical support to users across the organisation

Diagnosing, troubleshooting and resolving incidents within agreed service levels

Supporting desktops, laptops, tablets, operating systems, applications and peripherals

Providing technical support across networking, telephony, AV systems and remote working environments

Taking ownership of support issues and keeping users informed through to resolution

Deploying and supporting IT hardware, devices and associated peripherals

Working with third-party suppliers and internal teams to resolve more complex technical issues

Providing clear technical advice and support to non-technical users

Supporting IT service continuity processes and wider IT projects where required

Identifying recurring issues and opportunities to improve the user experience and IT serviceRequired experience of the IT Support Analyst will include:

Previous experience providing first and second-line IT support within a corporate environment

Strong working knowledge of Microsoft operating systems and associated technologies

Experience supporting desktops, laptops, remote working, telephony, AV equipment and business applications

Good understanding of deploying and supporting IT hardware and peripherals

Strong troubleshooting skills with the ability to investigate and resolve technical issues independently

Ability to explain technical information clearly to non-technical users

Experience working with third-party IT suppliers

Strong customer-service skills with the ability to manage competing priorities and work effectively under pressureDesirable experience will include:

Microsoft certification or equivalent

Experience supporting networks and servers

Knowledge of IT security

Experience supporting VoIP and wider communications technologiesThe successful candidate will be joining a busy IT environment, where providing a responsive, reliable and customer-focused service is key. You'll need to be comfortable taking ownership of problems, working across a varied range of technologies and adapting quickly when priorities change.

How to apply for the IT Support Analyst position

If you have the first and second-line support experience outlined above and are interested in this Interim IT Support Analyst opportunity, please apply within. Alternatively, please contact Sadie Wilkes at Sellick Partnership for a confidential conversation.

Synonyms: IT Support Analyst, IT Support Engineer, Service Desk Analyst, Desktop Support Analyst, 2nd Line Support Engineer, IT Technician, ICT Support Analyst

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website