IT Support Technician

IT 1st Line Support Technician

📍 Southend-on-Sea

💰 Competitive Salary (based on experience)

About the Role

We're working with a well-established, community-focused organisation in Southend-on-Sea that is expanding its central IT function. They are looking to recruit an IT 1st Line Support Technician to join their growing team.

This is a fantastic opportunity for someone passionate about IT support who enjoys working in a fast-paced environment, providing hands-on technical assistance and excellent customer service to end users.

You'll act as a key point of contact for IT queries, supporting a wide range of systems and hardware while ensuring smooth day-to-day operations across the organisation.

Key Responsibilities

Provide first-line IT support, responding to helpdesk tickets efficiently and professionally

Troubleshoot and resolve hardware and software issues across desktops, laptops, printers, and networks

Escalate more complex issues to 2nd/3rd line support when required

Assist with maintaining IT systems, including:

Microsoft 365 environment

Active Directory user accounts

Network infrastructure and Wi-Fi systems

Security systems such as antivirus and device monitoring

Support ongoing maintenance of IT equipment and infrastructure

Keep accurate records of support tickets, resolutions, and equipment inventory

Monitor IT systems to ensure performance, security, and compliance

Provide clear communication to users, explaining technical issues in a user-friendly way

What We're Looking For

Essential:

Experience troubleshooting IT hardware and software issues

Strong communication skills - able to explain technical issues clearly to non-technical users

Passion for IT and awareness of current trends and technologies

Self-motivated with the ability to manage workload and respond to priorities effectively

Desirable:

Experience working within an IT helpdesk or support environment

Exposure to Microsoft 365 and Active Directory administration

Background in customer-facing roles

Relevant IT qualification (Level 2/3 or equivalent)

Full UK driving licence

About You

You'll be a proactive and approachable individual who enjoys solving problems and delivering excellent service. You'll thrive in a collaborative environment and be confident working across multiple systems and tasks simultaneously.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website