Quality Assurance Engineer- Service Desk and Processes

Our client, a pioneering organisation within the aerospace sector, is seeking a Quality Assurance Engineer specialising in Service Desk and Processes to support the continual improvement of operational standards and service delivery. This permanent role will focus on quality assurance, process compliance and the enhancement of service desk performance within a technology-driven aerospace environment.

Key Responsibilities

Developing, implementing and maintaining quality assurance processes for service desk operations

Reviewing service desk procedures to ensure consistency, compliance and effective customer support

Monitoring service performance, identifying trends and recommending appropriate improvements

Conducting quality reviews, audits and process assessments across relevant support functions

Documenting findings, preparing reports and tracking corrective and preventative actions

Working collaboratively with technical, operational and business teams to improve service processes

Supporting the creation and maintenance of service standards, procedures and knowledge documentation

Promoting a culture of continuous improvement, accountability and quality across the organisation

Job

Requirements

Experience in quality assurance, service management or process improvement

Strong understanding of service desk operations, incident management and support processes

Ability to assess procedures, identify quality issues and implement practical improvements

Excellent analytical, organisational and problem-solving skills

Strong attention to detail and a methodical approach to quality control

Confident communication skills, with the ability to work effectively across different teams

Experience producing quality reports, performance metrics and process documentation

Awareness of quality, compliance and continuous improvement principles within a technical or aerospace environment

Benefits:

Permanent opportunity within an innovative aerospace organisation

Opportunity to contribute to service quality and operational improvement

Collaborative working environment with exposure to technical and business operations

Professional development within a growing and technology-focused industry

This is an excellent opportunity for a Quality Assurance Engineer to contribute to high standards across service desk operations and business processes within the aerospace sector. Apply now to be considered for this role