Logistics Account Manager

<p class="text-muted mb-3">Logistics Account Manager</p>

<p class="text-muted mb-3">Cwmbran</p>

<p class="text-muted mb-3">Salary: Up to £35,000 + Excellent Benefits</p>

<p class="text-muted mb-3">Yolk Recruitment is supporting an established logistics organisation with the recruitment of a Logistics Account Manager to join their team based in Cwmbran.</p>

<h5 class="fw-bold text-success mt-4 mb-3">This is a great opportunity for an experienced Logistics, Transport or Freight professional who enjoys combining customer account management with hands-on transport coordination. You'll take ownership of a portfolio of new and existing customers, managing their transport requirements across the UK and Europe from initial booking through to successful delivery.</h5>

<p class="text-muted mb-3">You'll act as a key point of contact for your customers, coordinating collections and deliveries, working closely with carriers and subcontractors, resolving transport issues and ensuring customers are kept informed throughout. The original brief places particular emphasis on owning the whole customer experience rather than simply processing transport bookings.</p>

<p class="text-muted mb-3">This is what you'll be doing</p>

<h5 class="fw-bold text-success mt-4 mb-3">As Logistics Account Manager, you'll manage the day-to-day transport requirements of a portfolio of customers, ensuring shipments are planned, coordinated and delivered in line with agreed service levels.</h5>

<p class="text-muted mb-3">Your responsibilities will include:</p>

<h5 class="fw-bold text-success mt-4 mb-3">Managing relationships with a portfolio of new and existing customer accounts, becoming a key point of contact for their day-to-day transport requirements.</h5>

<p class="text-muted mb-3">Coordinating customer transport bookings and shipments across the UK and Europe, ensuring collection and delivery</p>

<h5 class="fw-bold text-success mt-4 mb-3">requirements are understood and progressed effectively.</h5>

<p class="text-muted mb-3">Processing customer orders and transport</p>

<h5 class="fw-bold text-success mt-4 mb-3">requirements accurately, producing confirmations with relevant collection and delivery information.</h5>

<p class="text-muted mb-3">Supporting load planning and freight coordination, taking into account customer</p>

<h5 class="fw-bold text-success mt-4 mb-3">requirements, transit times, vehicle</h5>

<h5 class="fw-bold text-success mt-4 mb-3">requirements and operational constraints.</h5>

<p class="text-muted mb-3">Maintaining regular communication with customers throughout the transport journey, providing updates from collection through to final delivery.</p>

<p class="text-muted mb-3">Proactively managing delays, changes and transport-related problems, working with customers, carriers and internal teams to achieve an effective resolution.</p>

<p class="text-muted mb-3">Liaising with external hauliers, carriers and subcontractors, monitoring service levels and challenging performance where required.</p>

<h5 class="fw-bold text-success mt-4 mb-3">Ensuring customer-specific requirements, agreed service levels and key delivery timescales are consistently achieved.</h5>

<p class="text-muted mb-3">Producing and maintaining accurate transport and account information across internal systems.</p>

<p class="text-muted mb-3">Generating weekly and monthly customer data and management information, supporting key account reviews and performance reporting.</p>

<p class="text-muted mb-3">Providing general administration and reporting across the complete transport process.</p>

<p class="text-muted mb-3">Working collaboratively with colleagues to manage workloads and ensure customers continue to receive a high level of service.The experience you'll bring</p>

<p class="text-muted mb-3">Previous experience within Logistics, Transport, Freight Forwarding or a similar operational environment.</p>

<p class="text-muted mb-3">Experience within road freight, transport bookings, collections and deliveries.</p>

<p class="text-muted mb-3">Strong customer-facing experience, ideally managing your own customers or key accounts within a Logistics environment.</p>

<p class="text-muted mb-3">An understanding of UK and/or European transport, including transit times, vehicle types and loading</p>

<h5 class="fw-bold text-success mt-4 mb-3">requirements.</h5>

<p class="text-muted mb-3">Experience liaising with external hauliers, carriers or subcontractors.</p>

<h5 class="fw-bold text-success mt-4 mb-3">Strong problem-solving skills with the ability to take ownership of delays, service issues and changing customer requirements.</h5>

<p class="text-muted mb-3">Excellent communication and relationship-building skills, with the confidence to work with customers, suppliers and internal teams.</p>

<p class="text-muted mb-3">Strong organisation and attention to detail, with the ability to manage multiple shipments, customers and priorities simultaneously.And this is what you'll get in return</p>

<p class="text-muted mb-3">Salary up to £35,000</p>

<p class="text-muted mb-3">Private medical insurance</p>

<p class="text-muted mb-3">Enhanced holiday entitlement with length of service, increasing annually</p>

<p class="text-muted mb-3">21 days annual leave (includes Birthday off) plus 8 bank holidays</p>

<p class="text-muted mb-3">Company pension</p>

<p class="text-muted mb-3">Life insurance</p>

<p class="text-muted mb-3">Health & wellbeing programme</p>

<p class="text-muted mb-3">Free on-site parking</p>

<p class="text-muted mb-3">Recognition scheme</p>

<p class="text-muted mb-3">Training and development</p>

<p class="text-muted mb-3">Genuine progression opportunities within a growing global businessThe original brief also specifically lists private medical, birthday leave, holiday accrual, wellbeing support, recognition and free parking, so those are safe to retain alongside the additional benefits you've confirmed from their current advert.</p>

<p class="text-muted mb-3">Are you interested?</p>

<p class="text-muted mb-3">If you feel you have the skills and experience to be successful in this Logistics Account Manager position, apply today by sending your CV. One of our consultants will be in touch to discuss the opportunity in more detail.</p>

<p class="text-muted mb-3">Please note: Due to high application volumes, we can't respond to every applicant. If you haven't heard from us within 7 days, unfortunately you've not been successful on this occasion. Please check our website for other opportunities</p>