Payroll and Pensions Co-Ordinator

In this role you will support the Payroll and Pensions team to ensure staff are paid accurately and on time. You will act as the first point of contact for payroll and pensions inquiries and collaborate with stakeholders to resolve issues. You will assist with end-to-end payroll and pensions administration, data updates, and reporting to meet regulatory and internal requirements. This position offers the chance to contribute to an efficient, compliant service and work closely with the Payroll and Pensions Manager to support organizational goals.

• Own administrative tasks within the payroll and pensions process and handle stakeholder inquiries
• Support the payroll and pensions administration using the database/system and coordinate with other departments for issue resolution
• Assist in delivering timely and accurate payroll services to employees and subsidiaries
• Serve as the first point of contact for employees regarding payroll and pensions matters
• Ensure timely processing of adaptations (changes) in payroll/payments
• Support colleagues to ensure correct payments, reports, and returns to HMRC, pension providers, and other bodies
• Follow internal policies and processes across workflows and seek support when needed
• Collaborate with internal functions to ensure consistent information and processes
• Keep data and reporting up to date across relevant databases to meet business needs
• Perform other duties as required within capability and position level

• Experience in a similar payroll role with comparable responsibilities
• Strong administration and customer support experience
• Proven ability to handle numerical administration and communications effectively
• IT proficiency and ability to learn new software; proficient with Microsoft Word, Excel, and Outlook
• Willingness to attend regular visits to service locations
• Working knowledge of payroll, pensions, and applicable laws and external policies

• customer service orientation
• proactive problem solving
• clear communication
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook