Client-Facing Service Delivery Lead
Job Description & Overview
Creative ITC is seeking a Service Delivery Manager to oversee contract obligations and drive continuous service improvements across a portfolio of accounts. The role focuses on governance of SLAs/KPIs, on-time service delivery, and effective collaboration with client stakeholders, delivery teams, and sales to maximize value.
The SDM will own escalation processes, sign off on service reports, and run monthly reviews, ensuring services align with contractual obligations and client expectations.
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Key Details
- Date Posted: 17 Oct 2026
- Location: london
- Employment Type: Contract
- Category: IT & Technology
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Creative ITC
Verified Transport EmployerVerified transport and logistics firm operating commercial fleets across the UK network.
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