Senior Digital Learning Partner

Role: Senior Digital Learning Partner

Location: Leeds, LS15 8GB – hybrid schedule (2 days a week, travel to other sites may be required).

Salary: £45,000‑£50,000 per annum (DOE) plus up to a 10% annual bonus and an extensive benefits package.

Contract type: Permanent.

Employment type: Full time.

Working hours: Monday‑Friday, 37.5 hours per week. Core hours 09:30‑16:00, with flexibility around them.

We are the nation's largest online pharmacy, with over 25 years of experience, helping more than 1.8 million patients in England manage their NHS prescriptions. We are Great Place to Work certified and a certified B Corp, committed to a positive, open and honest working environment.

Responsibilities

• Design and develop engaging e-learning modules and online courses, applying instructional design theories to create content that enhances learner retention, onboarding and engagement.
• Use the LMS to upload, organise, and maintain learning materials, including multimedia elements such as videos, graphics and interactive tools.
• Conduct learning needs assessments to determine learning objectives and identify content requirements with business areas.
• Configure and troubleshoot the LMS platform, resolve technical issues, rebuild existing material and reports, and ensure the system runs smoothly.
• Provide technical support and guidance to instructors and learners on using the LMS effectively.
• Assist with monitoring system performance and user progress, generating reports on completion rates and course effectiveness.
• Collaborate closely with business area experts and stakeholders to develop high‑quality learning solutions.
• Use the internal intranet (SharePoint) to upload, organise, and maintain learning and information materials, including multimedia elements.
• Stay updated on the latest e‑learning trends and technologies, incorporating feedback and performance data to continuously improve learning offerings.

Qualifications

• Strong expertise in adult learning principles and digital learning design, with the ability to align learning solutions to business objectives.
• Extensive experience designing, developing, and maintaining high‑quality learning content, including multimedia and interactive materials.
• Advanced experience working with LMS and e‑learning authoring tools, including ongoing optimisation and improvement.
• High level of technical proficiency, including troubleshooting issues, managing system integrations, and working with information management systems.
• Well‑developed communication and stakeholder management skills, with the ability to work effectively across functions and with senior colleagues.
• Proven experience managing multiple projects simultaneously, ensuring delivery to agreed timelines, quality standards, and documentation requirements.
• Strong organisational skills and attention to detail, with experience delivering accurate work in fast‑paced or deadline‑driven environments.
• Confident IT skills, including a strong working knowledge of the Microsoft Office suite and related business tools.
• Demonstrated ability to identify improvement opportunities and implement changes that enhance learning effectiveness or operational efficiency.
• Significant experience in Learning and Development design, ideally within a scaling, operational, or transformation‑focused organisation.
• Experience working within company policies, legal requirements and ethical standards, ensuring compliance across learning activity.
• CIPD L&D qualification preferred but not essential; other relevant professional or administrative qualifications are advantageous.

Benefits

Financial security & rewards

• Competitive contributory pension
• Occupational sick pay
• Long‑service awards and refer‑a‑friend bonuses
• Professional registration fees covered (GPhC, NMC, CIPD and more)
• Cycle to Work and Green Car schemes (subject to eligibility)

Family‑friendly

• Enhanced maternity and paternity pay
• Flexible hybrid working to help balance work and home life

Health & wellbeing

• Private healthcare insurance at discounted rates (Aviva)
• Employee Assistance Programme and in‑house mental health support
• Access to discounted gym memberships via Blue Light Card and benefits schemes
• Regular health and wellbeing initiatives

Career growth

• Strong commitment to CPD, training and professional development

Time off & flexibility

• 25 days' annual leave, increasing with service
• Buy and sell holiday scheme

Everyday perks & exclusive discounts

• Blue Light Card and employee discount platform
• Exclusive discounts at The Springs, Leeds
• 25% off health & beauty purchases
• 25% off Pharmacy2U Private Online Doctor services

Culture & community

• Regular social events throughout the year

Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check.