Quality Coach: Drive Service Excellence
Job Description & Overview
ConnexAI is expanding its Quality team. As a Quality Coach, you will monitor agents, review performance and quality metrics, and provide constructive feedback to both agents and managers.
You will identify improvement opportunities, support process optimisation, and ensure service standards consistently meet or exceed expectations. Your role will help drive better customer experiences while supporting the team's development and growth.
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Key Details
- Date Posted: 14 Oct 2026
- Location: bolton
- Employment Type: Permanent
- Category: Management & Operations
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ConnexAI
Verified Transport EmployerVerified transport and logistics firm operating commercial fleets across the UK network.
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