Service Coordinator

Service Coordinator | Warrington | Permanent |

Hours: Monday to Friday, 8:30am to 5:00pm

Salary: £29,000 per annum

KPI Recruiting are seeking an organised Service & Reactive Coordinator to join one of our clients in Warrington on a full-time, permanent basis, coordinating service visits, reactive call-outs and engineer schedules while ensuring excellent customer service.

You will be…

Creating PPM jobs, managing reactive call-outs, scheduling visits and preparing quotes

Coordinating engineers and subcontractors, ensuring work meets agreed SLAs

Updating customers on job progress, quotes, parts and lead times

Handling customer calls, emails and queries professionally

Managing parts, stock orders and subcontractor bookings

Preparing health and safety paperwork, including RAMS and permits to work

Updating CRM systems, spreadsheets and customer portals

Processing job sheets, certificates, costs and invoices

Providing administrative support to the Key Account Manager and wider team

You will have…

Previous experience in administration, coordination or a busy office environment

Fire and security industry experience, or similar (desirable)

Strong organisational skills and attention to detail

Excellent communication and customer service skills

Good IT skills, including Microsoft Office and Excel

The ability to prioritise workloads and work independently or within a team

A proactive attitude and a professional approach to problem-solving

What's on offer?

£29,000 per annum

26 days holiday plus bank holidays

Monday to Friday working hours

Opportunities for career progression within the fire and security department

APPLY NOW!

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

INDCOM